- iPhone Frequently Asked Questions
- Delivery Options
- Returns & Cancellations
We understand at Phone Bar that you will want your device repaired and back in your hands in next to no time.
That's why we offer same day repair on this device.
If you've dropped, broken or smashed your iPhone 12 there's no need to worry - we can get you back up and running in no time. We offer a full 12 month warranty on most repairs and we also offer Fix Now, Pay Later with Klarna.
At Phone Bar we use genuine parts sourced from Apple for a genuine iPhone 12 Screen Replacement, Battery Replacement and Rear Camera Replacement. We use Apple tools, diagnostics & processes to make sure our iPhone 12 repairs are done safely and reliably.
Our repair technicians are Apple Certified iOS Technicians which means they're trained and certified by Apple using internal service documents, repair tools and repair software.
When selecting a repair price, Genuine Apple repairs are repaired using genuine Apple parts, sourced directly from Apple and tracked through Apple repair systems.
Most repairs (all repairs except battery replacements) come with a full 12 month warranty which covers you against manufacturer defects and faulty parts. This does not include accidental damage.
Frequently Asked Questions
Why should I use Phone Bar for my repair?
Our repair technicians are Apple Certified iOS Technicians, trained by Apple to provide the safest and most reliable repair options. Our Apple parts are sourced directly from Apple to ensure the best quality repair.
We have served over 20,000 different customers including personal repairs, business account customers, government repairs and local schools and academies. We have now fixed over 40,000 devices for customers nationwide.
Will I lose everything from my device?
No, we don't need to wipe the device - all of your precious data is safely stored on the device. For most repairs we don't even need to take the passcode.
What should I do before handing over my device?
Your device is in safe hands with us - however we would always recommend making a backup of your device either to your computer or to iCloud just to be safe. There is no need to wipe your device or remove any data - for most repairs we don't even need to take the passcode.
For genuine Apple repairs provided by Phone Bar for Apple - you need to disable Find My iPhone before we can proceed with the repair.
If the device is turned on, you can go to settings > iCloud (Your Name) > Find My iPhone and toggle it to 'Off'.
If the device does not turn on, you can to to icloud.com/find and login with the Apple ID and password. Clicking on 'Remove from Account' will disable the Find My iPhone lock.
How long do iPhone Repairs take?
Most repairs including Screen Replacement or Battery Replacement on this device can be completed within an hour in most cases. If an item is not stocked we will take the full balance upfront to order the parts on a next working day basis.
Do you use genuine Apple parts?
Our Apple repairs are performed using Apple diagnostics, tools and processes to make sure your repair is done safely and reliably. Repairs marked with 'Genuine Apple' are sourced directly from Apple.
Does my repair come with a warranty?
Most repairs come with a full 12 month warranty - which includes any kind of mechanical breakdown or manufacturing fault. We don't cover you for accidental damage. Our battery replacements come with a 3 month warranty.
Can you still repair my phone if I have had liquid damage?
We would need to inspect your device to asses the damage caused by the liquid. We do offer a liquid cleaning service - not a guaranteed fix, with a success rate of 80%.
Do I have to pay if you can't fix my phone?
Absolutely not - we offer a full, No Fix - No Fee service. If we cannot repair it we won't charge you for it.
Are you an Apple Authorised Service Provider?
We are accredited as an Independent Repair Provider - offering repairs with parts sourced directly from Apple; using Apple diagnostics, tools and processes to ensure your repair is done safely and reliably.
Can you repair the screen if the back is broken?
Yes - there is no need for us to fix the back of the device if you only require the screen to be replaced.
Is this the best price for this repair?
Our prices are checked weekly against the cost of the parts and the time taken to repair the device. We do not offer a price match service, we believe in keeping our customers happy and repairing devices with the highest quality parts, and as such we do not offer cheaper counterfeit repairs which can cause further problems down the line.
If I use Phone Bar, will the void my manufacturer warranty?
Repairs marked with 'Genuine Apple' are performed with parts sourced directly from Apple; using Apple diagnostics, tools and processes to ensure your repair is done safely and reliably. These repairs are documented on Apple global systems.
Like most 3rd party repair services - using our repair services will more than likely void any remaining warranty on your device. It is worth remembering that accidental damage on your device will void the manufacturer's warranty in any event - lucky for you we provide our own warranty with our repairs to ensure maximum lifetime of your device.
I only have a small crack on my screen, do I need a screen replacement?
We do offer a 'glass only' replacement service on most Apple devices - we can only offer this service once we have perfected the refurbishing process on these screens and as such, can be a number of months after the release of a device before we offer it. If the repair options above display a service for 'glass only' - this refers to us refurbishing your screen to replace the cracked glass. Your screen in this case would need to have no touch issues or coloured lines and no problems with the backlight to be able to offer this repair.
Do you offer an aftercare service?
If you have any issues or need to get in touch with us - please get in touch.
We offer a number of delivery options to get you your item as fast as you'd like it. Our fastest options are 'Click & Collect' or 'Express Delivery' - often available same day / next day. We also offer nationwide delivery with Royal Mail 1st Class Signed For (Free Delivery) or Royal Mail Special Delivery (by 1pm next working day**)
Click & Collect
Collect from our Ashby Store within 1 hour - if an item is in stock, it's available to collect. Order by 3:30pm for same day collection (if you're in a hurry, just give us a call first and we can have it ready within 10 minutes).
Delivery is free anywhere within the UK (extra charges for certain highland postcodes and remote zones set by Royal Mail. Please contact us for details, or view prices at the checkout).
EXPRESS Delivery £7
Special Delivery by Royal Mail, order by 3:30pm Monday to Friday for delivery the next working day (excludes Saturday and Sunday).
Order by 3:30pm Monday to Friday and we'll send your item the same day
You'll normally receive your item the next working day (please allow 1-3 working days due to Royal Mail delivery timescales).
Nothing in our returns policy affects your statutory rights and our hassle-free returns are provided in addition to those rights.
ITEMS PURCHASED ONLINE
We guarantee to refund or exchange any item you’re not completely happy with, providing you return it to us in an unused resalable condition within 30 days of the date of order. All items must be returned in their original boxes and packaging.
Some items are excluded from our hassle-free returns policy and can only be returned if faulty – such as hygiene items (headphones, AirPods, Galaxy Buds) – and will be clearly marked as such on the item pages on our website.
We aim to process all returns within 10 working days of us receiving the goods back into store. However please make sure you include a copy of your packing slip received with the order – this will help us identify the order and speed up the refund process.
For information on refunds please see our terms and conditions.
How much does it cost to return something?
Unwanted items – if you’ve changed your mind, you don’t like it or don’t want it anymore that’s fine! No problem. We’ll send you a pre-paid label to send it back for only £3 per return, we’ll deduct this from your refund.
Faulty or Damaged items – if an item has arrived damaged, is faulty or not working – we’re sorry! We’ll provide a pre-paid label to send it back to us, and you can choose a refund or replacement. Just fill in the details on the returns form.
Returning your item
Returning an item couldn’t be easier! Simply scan the QR code on your packing slip to access the returns portal or visit https://www.phonebar.co.uk/a/returns.
At our returns center you can choose a return reason from the prepopulated items, please ensure you select the closest one to your return reason to apply the correct return cost.
Returning by CollectPlus
CollectPlus is a quick, convenient way to return parcels via local shops, petrol stations, universities and shopping centres. Once you’ve completed our returns form on our returns portal, you’ll be sent a pre-paid returns label. Remove any delivery labels and attach this new label to your items (just pop it in a bag, or envelope) and drop off at your local CollectPlus location where you’ll be given a receipt and tracking number.
Find your closest dropoff point using the store locator.
If you’d like a refund, these will be given at the original purchase price (excluding any delivery charges) and made to your original payment method.
For information on refunds please see our terms and conditions.
ITEMS PURCHASED INSTORE
Refunds will be made to your original payment method – where a debit or credit card was used, you’ll need to bring this same card and the cardholder will need to be present; otherwise we’ll offer an exchange or gift voucher instead. Refunds onto credit & debit cards can take up to 10 working days.