Get your iPhone ready for service
If you're visiting us for a genuine Apple repair you will need to prepare your device for Apple service.
Follow these steps before you bring your device to us for a repair. If your device won't turn on or respond, finish as many steps as possible:
- Back up your iOS device.
- Have your Apple ID password ready. For some repairs, you'll need your Apple ID password to erase your device and turn off Find My iPhone.*
- If your iPhone needs battery service, have the battery percentage at 30% or less when you bring it in, if possible.
* If you're unable to turn off Find My iPhone, we may not be able to service your device. This policy is in force to prevent unauthorised persons from servicing your device without your knowledge. If you can't remember your Apple ID and Password, please go to iForgot.