FREE RETURNS with our 30 day money back guarantee
Though we hope you won't ever need to return an item purchased from us - we understand that sometimes you'll order the wrong item or change your mind - and that's absolutely fine. This page should tell you all you need to know about returns at Phone Bar, please note your statutory rights are not affected by this.
- Simply take your unwanted or faulty items in to store
- Remember to bring your receipt, invoice or order reference number to speed things up
- We will check the items and confirm they were purchased in the last 30 days
- Then we can make an exchange or issue a refund against the original method of payment (see PayPal process below)
Please note our free returns and 30 day money back guarantee applies to physical product purchases and does not apply to services we have provided. Please see our terms and conditions for your rights with repairs.
Can I return something even if it's not faulty?
Yes, within 30 days of purchase and as long as the items are returned unused and in a saleable condition complete with their original packaging and any promotional items associated to the purchase.
What should I do if I've already used something and it's faulty within 30 days?
If an item becomes faulty within 30 days from the date of purchase, then you have a legal right to reject the goods and receive a full refund or a replacement.
If it is possible to do so, please return items to store with all their components and include any promotional extras that came with them. If you cannot return the item to a store, please get in touch to arrange a return.
What should I do if a product is faulty after 30 days?
If an item is faulty and you purchased it more than 30 days ago, it is our aim to get the problem put right as quickly as possible. Depending on the circumstances, your statutory rights may entitle you to a repair or replacement, or we may offer a refund or price reduction.
I paid by PayPal, how do I receive a refund?
PayPal refunds work the same as credit or debit card refunds - they'll be processed when you return an item but funds may take 3-10 working days to become available - depending on the payment method used on your PayPal account.
I'm still not sure how to return an item
If you're still stuck or these pointers don't answer your query, it's no problem. Just get in touch with us and we'll do our best to help.