- Questions & Answers
Our official network unlocks are processed remotely - we send off the IMEI for an official Apple unlock.
Once the unlock is processed on Apple servers your device is then unlocked for good and you're free to use it on any network.
Some of them do take longer than others, we'll notify you once it's completed. All you need to do is pop in your new SIM card, it helps if you're connected to wifi at this point and the phone will download a carrier update to complete the procedure.
If you're unsure at any point just get in touch with us and we'll try our best to help.
O2 / Tesco Unlocks
These unlocks take between 1 - 4 working days.
EE / BT / Virgin Media / T-Mobile / Orange Unlocks
These unlocks take between 1 - 2 working days.
These unlocks take between 3 - 7 working days.
These unlocks have a lower success rate of 85%, if we're unable to unlock your device we'll refund it in full. The unlocks take 3-7 working days.