2 Select your repair
If you've dropped, smashed or cracked your Samsung Galaxy A31 (A315) don't panic! We can fix that with a 12 month warranty so you can have your Samsung Galaxy up and running again no time.
How long do repairs take?
Most repairs can be performed within an hour - subject to product availability. Please let us know if you require an exact time as we will need to book it in advance. It's not usually a problem and doesn't cost any extra.
We don't normally keep the parts for this device in stock - for the fastest service, checkout online and we'll let you know 1-2 working days later when they arrive. You can then pop the phone in for an hour at a time convenient to yourself to perform the repair.
Will I lose everything on my phone?
No, all of your data will be safely stored on the main board of the phone. It's never a bad thing to make a backup of your data often - but it's not required for any repairs on this device.
Select your device and add the required repairs to your basket. Checkout as normal using your preferred payment method (Credit or Debit Card, PayPal, Klarna, Clearpay, Laybuy, Apple Pay etc).
Choose 'Repair Return Service' for nationwide postal repairs or 'Pickup In-Store' if you're local to us and dropping it in.
You'll receive a confirmation email with a link to download your optional Collect+ Label or Barcode.
- Option 1: Use the prepaid label to send your device to us, delivery can take 3-5 working days after you drop off at a Collect+ drop-off to get to us
- Option 2: Use your own faster courier if you're in a hurry - send your device to Phone Bar, 232 Ashby High Street Scunthorpe DN16 2SJ
- Option 3: Drop off your device once we notify you the parts are ready for the repair (Most Apple parts & Samsung screens are available the same day, we'll confirm once you've placed the order)
We'll repair your device the day we receive it (subject to stock availability) and send it back to you with Royal Mail Special Delivery (insured and tracked). We'll send you a text or email once we're sending it back to you for peace of mind.